1. Inquiry Submission vs. Order Confirmation

• Submitting a custom order request form on a bakery’s listing page does not constitute a confirmed order.

• An order is considered binding only after the chosen Vendor directly reviews the request, accepts the specifications, provides an official quote, and receives payment or deposit per their personal terms.

2. Custom Product Variance & Artistic Interpretation

• Custom bakery items (such as hand-decorated cakes, sugar cookies, and handcrafted pastries) are artisanal goods. Minor variations in shade, layout, scaling, or artistic style from reference images provided by the Customer are expected.

• Customers are advised to discuss tolerances, reference photo expectations, and exact size specifications directly with the baker prior to finalizing payment.

3. Cancellations, Deposits, and Refunds

• Vendor Autonomy: Deposits, cancellation cut-off dates, and refund terms are governed exclusively by each Vendor’s individual business policy.

• Third-Party Exemption: The platform does not hold customer funds, manage escrow, or process dispute chargebacks. All refund requests must be directed to the Vendor who accepted payment.

4. Food Allergen & Health Disclaimer

• Customer Responsibility: Customers are strictly required to disclose all dietary restrictions, severe allergies (e.g., nuts, gluten, dairy, eggs, soy), and cross-contamination concerns directly to the baker prior to placing an order.

• Vendor Responsibility: Vendors are responsible for clearly communicating ingredient lists and kitchen cross-contamination risks. The platform makes no representations or warranties regarding allergen-free claims made by listed bakeries.